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Parfym.se

Important information!

Our customer service phone is open Monday-Friday between 10:00 and 14:00. You can reach us on 010-5517399 or via email kundtjanst@parfym.se.



Popular FAQs

Where is my order?

In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier´s website. 

Where can I find your Premiumbrands?

Our premiumbrands are listed below and can not be combined with our dicount codes:


Amouage

Atelier des ors

Authentic Beauty Concept

Balmain
Clive Christian
Creed

Davines
Hermès

Initio

La Bruket

Memo Paris

Nishane

Oribe

Parfums de Marly 

Roja Parfums

Sensai

Sisley

Sol de Janeiro

The every

The ordinary
Xerjoff

 


Where do I enter my discount code?

You can activate you discount code by clicking on Rabattkod - enter the discount code, press aktivera rabattkod and your discount will be added.
*Please note that duscount codes are not valid on already discounted items, sales items, duopacks and kits or our premium brands.


Can I cancel or change my purchase after ordering?

We are constantly working to deliver ordered products as soon as possible. Therefore, all orders go directly to our warehouse for packing and can not be changed after you complete your purchase. If you are experiencing problems with your order please contact us kundtjanst@parfym.se


Please make sure that name, address, phone number, email and personal number is correct before you complete your purchase. 



If you regret your purchase or wish to exchange a received item, we refer to our return policy.

How do I make a return?

Have you regretted your purchase or did you accidentally order the wrong item?

If your goods are unopened / unused and do not have a broken seal, you can use the right of withdrawal which is valid for 14 days from the time you received your order. Send back the items you want to return together with your order number to:


Parfym Sverige AB

C / O Nowaste Logistics AB T3

Mineralgatan 16

254 64 Helsingborg



When exercising the right of withdrawal, you are the buyer for the return shipping. We do not accept returns in cases where the products are opened or used. In these cases, a shipping cost of SEK 39 is added to have the product sent back to you again.

Collaborations & affiliate programs

Everyone is more than welcome to join our Affiliate Program at Impact where we offer commissions on all purchases generated via your website, blog or via social media: Instagram, TikTok och blogg. -> More info 


If you have questions you can contact Delli@parfym.se

 

If you are an influencer you can apply via our influencer program:

Send a request to: campaigns@massfluencer.com 

If you have any questions please reach out to jenny.hamren@massfluencer.com

 

For PR related questions and product sponsoring, contact julia.brannemark@parfym.se

Order & Order Issues

Where is my order?

In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier's website.

Can I cancel or change my purchase after ordering?

We are constantly working to deliver ordered products as soon as possible. Therefore, all orders go directly to our warehouse for packing. If you want to stop or change something in your order, it is important to email us at kundtjanst@parfym.se as soon as possible. Feel free to put CHANGE or CANCEL in the subject line of your email and we promise to do the best we can. When you wish to make a change in your order, we cannot guarantee that the previous delivery time will be kept.

If you regret your purchase or wish to exchange a received item, we refer to our return policy.

How do I make a complaint?

Please contact customer service kundtjanst@parfym.se before you send back an item, regardless of the reason for instructions and the fastest possible handling. If you want to complain about a product, you must do so within a reasonable time after you noticed or should have noticed the error by contacting us. The defect must normally be an original defect and not caused by incorrect use / handling of the product.

To report that a product you ordered from us is faulty, please contact us by email at kundtjanst@parfym.se. Do not forget to include information such as order number and product number / product name. Describe the error carefully for the fastest possible handling and indicate if you want a new item or your money back.

In many cases when it comes to handling a complaint, we need to receive the item to examine it. In these cases, you contact us for a return label, which we will pay for. It is your responsibility to pack the product so that it arrives in an unchanged condition. If the complaint is denied, you as a customer are responsible for the shipping cost back to you of SEK 39, which we add to your invoice or chosen payment method.  
 If the complaint is approved, we will contact you via email with a solution for a new product or a refund.
 

The product I received was broken. What do I do?

To report that an item you ordered from us is incorrect, we recommend that you contact us by e-mail at kundtjanst@parfym.se. Do not forget to include information such as order number and product number / product name. Describe the error carefully for the fastest possible handling. 

Payments

Which payment methods do you offer?

Via our payment partner Qliro we offer:

Invoice 14 days
Qliro- Buy now pay later
Account and installment payment
Card payment
Direct payment with Trustly

When do I receive my invoice?

Your invoice is always sent by e-mail to the e-mailadress provided at the time of ordering. If you did not receive the invoice you can contact our payment partner Qliro on 08-40 900 300 or kundservice@qliro.com

Will I receive the invoice by e-mail or letter?

The invoice is always sent by e-mail to the e-mail address provided at the time of ordering. If you have not received the invoice, you can contact our payment partner Qliro and they will help you. You can reach Qliro on 08-40 900 300 or kundservice@qliro.com

Delivery & Shipping

Free Shipping

We always offer a free shipping option on orders over 499kr. If box delivery is offered, it is your postal code that will determine the availability between the different operators. 

Which carriers can I choose between for my order?

At checkout you can choose between following shipping companies. Current prices for the various shipping options as well as estimated delivery dates are shown at checkout before you complete your order.

Postnord MyPack

If you choose the shipping method MyPack, the package is sent to an agent and proof of identification is required when collecting the package. Preliminary delivery time is 1-2 working days and you will receive a tracking number from us once the order has been shipped. With the tracking number, you can track the package on Postnord's website or in Postnord's app. You will also receive an SMS notification from Postnord when the package has been delivered to your chosen representative.

Postal code Home delivery

If you choose the shipping method Postnord Brevlåda1st class Commodity letter delivers packages to your mailbox. If the package does not fit in the mailbox, it will be left at your door instead. When choosing this shipping method, you yourself are responsible for the shipment from the moment Postnord has delivered and registered the delivery. Preliminary delivery time is 1-2 working days

Instabox

Instabox delivers parcels to a parcel machine and identification via BankID may be required in order to retrieve the parcel. This is because the delivery method is contactless and is not checked with identification at the agent. Preliminary delivery time is 1-2 working days can already be seen at checkout, when you choose which parcel machine you want the order delivered to. You will then receive an SMS from Instabox when the order has been sent from us, where you can follow the status of the delivery. Note that your zip code determines whether you can choose this shipping option.

Instabox Home

Instabox Home delivers packages to your home address and identification via BankID may be required to complete the delivery. Preliminary delivery time can already be seen at checkout, when you choose which address you want the order delivered to. You will then receive an SMS from Instabox when the order has been sent from us, where you can follow the status of the delivery, choose whether it is OK to leave outside the door and add any information necessary for delivery. Note that your zip code determines whether you can choose this shipping option.

Budbee Home

If you wish to have your goods delivered directly to your door, you can choose a delivery with Budbee. You will then receive a tracking link via SMS from Budbee when the package has been sent from us. Via the link, you can follow the shipment and see the time for delivery. Via the link, you can also choose if you want the package to be left outside your door or if you want the driver to ring on delivery. Note that your zip code determines whether you can choose this shipping option. In Budbee's app, you can choose to change the delivery method if you prefer to receive your delivery via Budbee Box instead.

Budbee Box

If you choose the Budbee Box delivery method, the package will be delivered to your selected Budbee parcel machine within 1-2 working days. You will receive a message from Budbee with a preliminary delivery time for the package once they have received and scanned the package on their terminal. Another message is sent (via SMS or via the app) when the package has been delivered to the box and is available for collection. 100% fossil-free delivery option. In Budbee's app, you can choose to change the delivery method if you prefer to receive your delivery at Budbee Home instead.

Earlybird - Early Morning Delivery

If you choose the shipping method Earlybird - Early Morning Delivery, the package is delivered to your mailbox, hung in a bag outside the mailbox or delivered outside the door. If the package does not fit in the mailbox, it will be left at your door instead. ATTENTION! Earlybird does not enter plots at night for door-to-door delivery. When choosing this shipping method, you yourself are responsible for the shipment as of when Earlybird has delivered and registered the delivery. Preliminary delivery time is 1-2 working days

Where´s my order?

In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier's website.

How long is the delivery time for my order?

We usually send your order the same day if you make it before 13:30. If the order is placed after 13:30, the order will be sent the next day. If you place your order on Friday after 13:30 or on a public holiday, we will send the order the next weekday.

Our delivery time is estimated to between 1-2 working days after being handed over to the selected carrier. During Weekends, Holidays and Holidays our delivery times may be slightly longer due to high workload at our partners.

When does my order ship?

Orders that arrive to us weekdays before 13:30 are sent the same day. In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier's website.

Returns & Refunds

How do I make a return?

Have you regretted your purchase or did you accidentally order the wrong item?

If your goods are unopened / unused and do not have a broken seal, you can use the right of withdrawal which is valid for 14 days from the time you received your order. Send back the items you want to return together with your order number to:

Parfym Sverige AB 

C/O Nowaste Logistics AB T3

Mineralgatan 16

254 64 Helsingborg

If the order number is not included in the return, this can lead to a longer handling time and will add an extra cost of SEK 49 to your payment as it is difficult to register the return correctly.

When exercising the right of withdrawal, you are the buyer for the return shipping. We do not accept returns in cases where the products are opened or used. In these cases, a shipping cost of SEK 39 is added to have the product sent back to you again.

How do I make a complaint?

Please contact customer service kundtjanst@parfym.se before you send back an item, regardless of the reason for instructions and the fastest possible handling.  When you file a complain about a shipment, it is important that you save the original packaging and the products packaging. 

The packaging must be photographed and sent to us on request so that we can investigate the matter further.

If you want to complain about a product, you must do so within a reasonable time after you noticed or should have noticed the error by contacting us. The defect must normally be an original defect and not caused by incorrect use / handling of the product.

To report that a product you ordered from us is faulty, please contact us by email at kundtjanst@parfym.se. Do not forget to include information such as order number and product number / product name. Describe the error carefully for the fastest possible handling and indicate if you want a new item or your money back.

In many cases when it comes to handling a complaint, we need to receive the item to examine it. In these cases, you contact us for a return label, which we will pay for. It is your responsibility to pack the product so that it arrives in an unchanged condition. If the complaint is denied, you as a customer are responsible for the shipping cost back to you of SEK 39, which we add to your invoice or chosen payment method.  
 If the complaint is approved, we will contact you via email with a solution for a new product or a refund.
 

The product I received was broken. What do I do?

To report that an item you ordered from us is incorrect, we recommend that you contact us by e-mail at kundtjanst@parfym.se. Do not forget to include information such as order number and product number / product name. Describe the error carefully for the fastest possible handling, send us pictures or a short video describing the fault. 

Where can I as a customer turn if I am not satisified?

If you are not satisfied with your product, you are welcome to contact our customer service who will do their best to solve your problem. If you are not satisfied and feel that you need additional help in addition to what our customer service can offer, you can turn to the General Complaints Board and / or the EU's common dispute resolution page, whose recommendations we follow.

Product Enquiries

What brands do you have on Parfym.se?

Parfym.se is an authorized distributor and distributes over 300 of the most well-known brands in Fragrance, Skin Care, Beauty and Hair Care. If you do not find what you are looking for, contact us and we will look into this. 

Do you have a store?

Our flagship store is located in Gothenburg, Frölunda torg - Click here for map.
Our professional beauty experts have a combined experience of more than a hundred years within perfumes, skin care and make up.
We offer same day deliveries with Airmee if you order before 12:00 pm.
For all type of consultation or to place your order call this number 076-8608393 between:
Mon-Fri 10:00-20:00
Sat-Sun 11:00-18:00

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